Note: You must include your order number (emailed with your order invoice when the purchase was originally made) on the outside of your parcel, in order for the return to be processed correctly.

We really hope you love your Kind Bag but if for any reason you are not happy or change your mind please email us within 14 days of your purchase and we will be happy to offer a refund on non-sale items.

Please ensure the product is returned unused, in its original condition and in the original packaging, including labels and tags. Please post back the item to the address below with a note inside stating your order number and reason for return.

Kind Bag Wonderpack Eco

Wonderpack Eco

HPC Building

1 Consort way

Burgess Hill

RH15 9TJ

We recommend that you send the parcel with tracking and use a delivery service that insures you of the value of the goods as the item is your responsibility until it reaches us. You will be responsible for covering the cost of returning your order. Any issues please email us as soon as possible.

A full refund will be credited to your original payment method within 7 working days of us receiving the returned goods so long as they arrive in the correct condition. Please note that the postage charge from your original order is not refundable. We expect all our bags to arrive in perfect condition and be of excellent quality. However, if there is any fault with your product please get in contact with us at hello@kindbag.co and we will resolve the issue as quickly as possible. Please ensure you take photographs of the fault before posting it back to us.

Kind Bags are designed to last a lifetime however sometimes we know wear and tear gets the best of us all! If your Kind Bag has come to the end of its lifecycle (post its 2-year warranty) and you would like to recycle it please contact us at hello@kindbag.co and we will let you know the best address to send it to for recycling!

Please email us at hello@kindbag.co should you have any questions or concerns about returning your order.